Interviewer-CATI-Q/A: Difference between revisions

Latest revision as of 08:47, 18 October 2021

Here are CATI common problem that need to check before Teamviewer remote access.

1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?

=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki page https://wiki.catglobe.com/ZoiperVoIPUDP

2. Question Do we need re setup Voxmeter Lyd (Automated on Windows PC) every shift?

=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.

3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?'

=> Answer: You need book a shift. Please contact supervisors.

4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789?

=> Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel.

Revision as of 08:45, 18 October 2021 view source Administrator (talk \| contribs) Bureaucrats, Administrators 2,369 edits No edit summary ← Older edit		Latest revision as of 08:47, 18 October 2021 view source Administrator (talk \| contribs) Bureaucrats, Administrators 2,369 edits No edit summary
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	Here are CATI common problem. ~~Interviewer must read of them before need direct support from Interviewer~~		Here are CATI common problem that need to check before Teamviewer remote access.

	1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?		1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?