CATI process calling common problem

1. Reconnecting

Describe	Solve
Interviewer's computer get this popup while they are calling:	The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem.

2. Please try again when save status for outcome set

Describe	Solve
Interviewer's computer get this popup while they need to set an appointment for respondent.	The reason is maybe web service delay process in second. Press on 'OK' few time will fix the problem.

3. Unexpected problem on Questionnaire screen

Describe	Solve
Interviewer press "Next" to go to next page or Interviewer is waiting process of dialing number for next respondent	It just a temporary problem Please press on "Prov igen" / Try again

4. VoIP forbindelses

Describe

Solve

Sip Software marked as "BUSY"

- You haven't logged to sip software yet (web can't communicate with your sip software on your desktop). => Please check username is 'case sensitivity' on https://voxmeter.catglobe.com and Sip client. => Open sip client  / make sure you login to right account = username on https://voxmeter.catglobe.com + sip client (microsip, zoiper). - Microsip has Online (Besvar automatisk) at status bar => Please press "AA" button back to normail mode (not busy). - If you checked above steps, The problem still happen, please contact Voxmeter Supervisor (the critical issues may come from your router network, computer, firewall or Internet Service.

5. HTTP error 404 page not found

Interviewers get problem The HTTP 404, 404 Not Found, 404, 404 Error, Page Not Found or File Not Found

=> Please contact Voxmeter Supervisor

Category:CATI module