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Customer Relationship Management: Difference between revisions

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*Questionnaire resource template:&nbsp;<span style="color: #ff0000">CRM - Campaign </span>
*Questionnaire resource template:&nbsp;<span style="color: #ff0000">CRM - Campaign </span>
*Parent resource: sales project  
*Parent resource: sales project  
*CATI&nbsp;Outcome Set: <span style="color: #ff0000">CRM - CATI Outcome Set</span>
*Properties: assign the status report to <span style="color: #ff0000">Report </span>property, sales project to <span style="color: #ff0000">Project</span>
*Properties: assign the status report to <span style="color: #ff0000">Report </span>property, sales project to <span style="color: #ff0000">Project</span>


[[Image:Campaign diagram properties.png]]
[[Image:Campaign diagram properties.png]]&nbsp;
 
*Add involved salespersons to the questionnaire's interviewer list and set its status to Active
*Build sample based on contact person groups

Revision as of 09:17, 22 October 2009

Rules of thumb

Customer (company)

  • Company resource template: Customer

Contact persons

  • User resource template: Contact Person
  • Assign the company to Company Resource property

 

Sales project

Resource template: CRM - Project

Campaign questionnaire

  • Questionnaire resource template: CRM - Campaign
  • Parent resource: sales project
  • CATI Outcome Set: CRM - CATI Outcome Set
  • Properties: assign the status report to Report property, sales project to Project

 

  • Add involved salespersons to the questionnaire's interviewer list and set its status to Active
  • Build sample based on contact person groups