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Customer Relationship Management: Difference between revisions

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=TODO List=
[[CRM Setup - TODO List|View ToDo list here]]
= Rules of thumb  =
= Rules of thumb  =



Revision as of 09:57, 14 December 2009

TODO List

View ToDo list here

Rules of thumb

Customer (company)

  • Company resource template: Customer

Contact persons

  • User resource template: Contact Person
  • Assign the company to Company Resource property

 

Sales project

Resource template: CRM - Project

Campaign questionnaire

  • Questionnaire resource template: CRM - Campaign
  • Parent resource: sales project
  • CATI Outcome Set: CRM - CATI Outcome Set
  • Properties: assign the status report to Report property, sales project to Project

 

  • Add involved salespersons to the questionnaire's interviewer list and set its status to Active
  • Build sample based on contact person groups