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CATI process calling common problem: Difference between revisions

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Line 1: Line 1:
1. Reconnecting
===== 1. Reconnecting =====


{| class="wikitable" style="border-collapse: collapse; width: 100%; height: 191px;"
{| class="wikitable" style="border-collapse: collapse; width: 100%; height: 191px;"
Line 6: Line 6:
| style="width: 50%; height: 23px;" | Solve<br>
| style="width: 50%; height: 23px;" | Solve<br>
|- style="height: 168px;"
|- style="height: 168px;"
| style="width: 50%; height: 168px;" |  
| style="width: 50%; height: 168px;" |
 
Interviewer's computer get this popup while they are calling:[[image:7C03D8FC-9E3D-4AA3-B274-25A7EFE4ACA9.jpg|300px|left|thumb]]
Interviewer's computer get this popup while they are calling:[[image:7C03D8FC-9E3D-4AA3-B274-25A7EFE4ACA9.jpg|300px|left|thumb]]
| style="width: 50%; height: 168px;" |
| style="width: 50%; height: 168px;" |
The reason is maybe web service delay process in secondPress on 'OK' few time will fix the problem.<br>
The reason is maybe web service delay process in second.
 
Press on 'OK' few time will fix the problem.<br>
|}
 
===== 2. Please try again when save status for outcome set =====
{| class="wikitable" style="border-collapse: collapse; width: 100%;"
|-
| style="width: 50%;" | Describe
| style="width: 50%;" | Solve
|-
| style="width: 50%;" |
 
Interviewer's computer get this popup while they need to set an appointment for respondent.<br>[[File:Cati-common2.jpg|300px|left|top|thumb]]
| style="width: 50%;" | The reason is maybe web service delay process in second.
 
Press on 'OK' few time will fix the problem.
|}
|}


<br>Category:CATI module
<br>Category:CATI module

Revision as of 07:43, 16 June 2021

1. Reconnecting
Describe
Solve
Interviewer's computer get this popup while they are calling:

The reason is maybe web service delay process in second.

Press on 'OK' few time will fix the problem.

2. Please try again when save status for outcome set
Describe Solve
Interviewer's computer get this popup while they need to set an appointment for respondent.
The reason is maybe web service delay process in second.

Press on 'OK' few time will fix the problem.


Category:CATI module