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Here are CATI common problem. Interviewer must read of them before need direct support from Interviewer | |||
1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone? | 1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone? | ||
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=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP | => Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki [https://wiki.catglobe.com/ZoiperVoIPUDP page] https://wiki.catglobe.com/ZoiperVoIPUDP | ||
2. Question Do we need re setup '''Voxmeter Lyd | 2. Question Do we need re setup '''Voxmeter Lyd (Automated on Windows PC) '''every shift? | ||
=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button. | => Answer: No, we don't. Your setting was save to profile. You use "Spring over" button. | ||
3. Question: Why do Interviewers can't get CATI link to join | 3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?' | ||
=> Answer: You need book a shift. Please contact supervisors. | |||
4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789? | |||
=> Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel. | |||
[[Category:CATI_module]] | [[Category:CATI_module]] | ||
Revision as of 08:45, 18 October 2021
Here are CATI common problem. Interviewer must read of them before need direct support from Interviewer
1. Question Why MacOS Interviewer can't make a dial test to 789 number on Zoiper sip phone?
=> Answer: Please change Zoiper TCP transport to UDP transport. Please read this wiki page https://wiki.catglobe.com/ZoiperVoIPUDP
2. Question Do we need re setup Voxmeter Lyd (Automated on Windows PC) every shift?
=> Answer: No, we don't. Your setting was save to profile. You use "Spring over" button.
3. Question: Why do Interviewers can't get CATI link to join CATI project after logged to https://voxmeter.catglobe.com?'
=> Answer: You need book a shift. Please contact supervisors.
4. Question: Why do I use default profile (UDP) with Tunnel profile but I can't hear any sound dial to 789?
=> Answer. Your ISP (Internet Provider) was block access VoIP traffic. They also block VPN Tunnel.